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Grievance Redressal
Per DPDP Act 2023 §8(9) and IT (Intermediary Guidelines) Rules 2021 Rule 3(2)
Last updated: 10 April 2026
Our Grievance Officer
Netra Walawalkar
Managing Partner, Walawalkar Enterprise LLP
Walawalkar Enterprise LLP (WE LLP)
Pune, Maharashtra, India
Email: netra@walawalkar.com
Office hours: Mon–Fri, 10:00–18:00 IST (excluding Indian public holidays)
What you can raise with us
- DPDP data-principal rights — access, correction, erasure, nomination, consent withdrawal (Chapter III, DPDP Act 2023).
- Suspected data breach — unauthorised access to or disclosure of your personal data.
- Content grievance — factually incorrect or defamatory content about you or your organisation.
- Intermediary concerns — anything we must action under IT Rules 2021 Rule 3(1) & 3(2).
- Copyright / IP — a DMCA-style takedown for images or content you own that appear on the site.
- Security reports — responsible disclosure of vulnerabilities (we do not have a formal bug-bounty yet, but we will acknowledge and fix).
How to file a grievance
- Step 1 — Email the Grievance Officer. Send a plain-language email to netra@walawalkar.com. Include:
- A short description of the issue.
- The URL / screenshot of the page, if applicable.
- Your name + preferred contact (email is enough — no Aadhaar or ID needed).
- What resolution you are asking for (delete / correct / respond).
- Step 2 — Acknowledgement within 48 hours. You will receive a ticket number and an ETA. If you do not receive an acknowledgement within 48 working hours, please resend or use the /contact form.
- Step 3 — Resolution within 30 days. Per DPDP §8(9) and IT Rules 2021 Rule 3(2), we will resolve or substantively respond to every grievance within 30 days. Urgent breach / takedown issues are handled within 72 hours.
Escalation path
If you are not satisfied with our response, you can escalate in the following order:
- Data Protection Board of India (DPBI) — once constituted and notified, the DPBI is the statutory adjudicator for DPDP grievances. We will publish the DPBI portal URL here as soon as it goes live.
- Ministry of Electronics & Information Technology (MeitY) — for intermediary-related complaints under the IT Act 2000.
- Consumer Disputes Redressal Commission — Pune (district), Maharashtra (state), or NCDRC (national) under the Consumer Protection Act 2019.
- Civil courts at Pune, Maharashtra — exclusive jurisdiction per our Terms of Use.
Our SLAs
| Type | Acknowledge | Resolve |
|---|---|---|
| Data breach affecting a user | 4 hours | 72 hours + DPBI notice |
| DPDP access / erasure request | 48 hours | 30 days |
| Content takedown / defamation | 24 hours | 7 days |
| Data-accuracy correction (tariff, price, subsidy) | 48 hours | 7 days |
| General grievance / feedback | 48 hours | 30 days |
| Security vulnerability report | 24 hours | 14 days |
Grievance Officer (per DPDP Act 2023 §8(9))
Netra Walawalkar · Managing Partner, Walawalkar Enterprise LLP
Walawalkar Enterprise LLP (WE LLP), Pune, Maharashtra, India
Email: netra@walawalkar.com
We respond to DPDP data-principal requests (access / correction / erasure / grievance) within 30 days of receipt, or escalate to the Data Protection Board of India if unresolved.